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WELCOME TO CUSTOMER CARE
We are happy to assist you with any question or request you may have. Use the links below to call us or send us an e-mail.
For information about shipments, returns and our policies you may also browse the dedicated pages.
We look forward to hearing from you.
Shipping Information
Standard shipping – within 3-4 working days – €25
Complimentary delivery if registered to the website.
Shipping Information
We will ship the product(s) in your order via DHL® courier to your delivery address in Ireland. The courier will require a signature from you (or an adult authorized by you) upon receipt of the products. Please note that we will not deliver products to PO boxes, and we will only deliver on normal working days/hours (not on weekends or public holidays).
The courier will make two (2) attempts to deliver the package and obtain a signature. The frequency is two (2) attempts on consecutive days. After the 2nd attempt we will take the package to the DHL® customer counter. A sticker will be left informing you that the package must be collected from the customer counter within seven (7) days or the package will be returned to us and we will process the return. If this occurs, we will notify you and this shall be treated as a free return of your order. We shall provide you with a refund for the products. Otherwise, you can organize a third delivery attempt by contacting DHL® directly, following the instructions on the sticker.
You may check the progress of your order by following the link in your confirmation email or by going to the ORDER HISTORY section in the MY ACCOUNT area of our website, where you will be automatically redirected to the DHL website.
Returns & Refunds
Returns
Subject to the Terms and Conditions provided, you are entitled to return products if you change your mind within thirty (30) calendar days from receipt.
We will collect returns from your home, work or other address for free.
To process a return, just follow these simple steps:
- Make sure the products have not been used, worn, washed, altered or damaged and that the identification tag with the disposable seal is still attached.
- Returned items must be accompanied by a return form and the original receipt included in the package sent to you.
- Prepare the package and stick the pre-paid DHL shipping label on the box over the previous delivery information. This pre-paid shipping label was included in the package when it was originally sent to you.
- Call DHL and arrange a suitable date and address: our courier will collect the package from wherever you wish. To book your return, telephone DHL on 00 353-1-890725725, between 08:00 and 18:30, during working days only.
Please note the following in respect to returns:
The products should not have been used, worn, washed, altered or damaged. Only Ermenegildo Zegna has the right to determine whether products are in their original condition.
The identification tag with the disposable seal should still be attached to the products.
The products should be returned in their original packaging.
Please note that we are unable to accept returns of the following products:
- Sealed products that were opened following delivery, where return of such products is unsuitable for health or hygiene reasons (for example, underwear and fragrances);
- Products that are personalized or made to your specifications; or
- Products that have become inseparably mixed with other items after delivery.
All returned products will be checked by Ermenegildo Zegna within five (5) working days from the time we receive the parcel. We will send you an email confirming acceptance of the returned products and the refund due to you. In the case of a denied return our customer service will notify you of the reason and the package will be returned to you. Please note that various payment providers have different processing times for refunds and it may take a number of working days for refunds to be processed back to your original form of payment.
Returns must be sent from the same country in which your order was placed. We will not be able to accept returns from different countries.
If you prefer, you may return products using a courier of your choice. We suggest using a shipping service that allows you to track and insure your package, as we are not responsible for returned products during delivery when you arrange shipping yourself.
Ship returns to:
EZI SPA
Via Dante Alighieri, 32
28060 San Pietro Mosezzo
(NO) – Italia
You can find this address also on the pre-paid shipping label and on the return form.
Refunds
After our warehouse has received your return and verified that all of the above conditions have been met, you will receive an email confirming acceptance of the return.
Receipt of refund will depend on the policies of the credit card company used to purchase the product.
The date of the refund will coincide with the date of the original payment, so you will not incur interest fees.
Terms & Conditions
Welcome to the www.zegna.ie website (the “Website”), owned by Ermenegildo Zegna Holditalia S.p.A. – a company having its registered office in via Roma 99/100 13835 Trivero (BI) – registered with the Companies’ Registry of Biella, REA 00154990022, share capital of € 4,300,000 fully paid in – VAT n. 00154990022, certified e-mail address (PEC) Zegna.holditalia.spa@legalmail.it Siae n. 449/1/060576 (“Zegna”).
Access to and use of the Website are conditional on your review, understanding and acceptance of these General Conditions of Use. If you do not agree with these General Conditions of Use or with part of them, please do not use and do not access the Website.
1. Intellectual property rights
The contents present on the Website, such as, without limitation, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, pictures, logos and any other material, whatever their format, posted on the Website including, the menus, web pages, graphics, colours, patterns, tools, characters, and design of the Website, diagrams, layouts, methods, processes, functions and software that are part of the Website, are protected by copyright and by all other IP rights of Zegna or of the third parties, if any, that Zegna has engaged. It is forbidden to reproduce, in whole or in part, in whatever form, the Website and its contents without Zegna’s express written consent.
You are only permitted to view the Website and its contents benefiting from the services made available on it. You are also authorised to make any temporary reproductions, without economic significance per se, which are considered transitory or secondary, and an integral and essential part of the actual viewing of the Website and its contents, and any other browsing operations that are performed solely for the purpose of legitimately using the same. Under no circumstances may you be authorized to reproduce, on any medium, in whole or in part, the Website and its contents. Any reproduction must each time be authorized by Zegna or, where appropriate, by the authors of the individual works contained in the Website. Such reproductions must in any case be made for lawful purposes and in compliance with the copyright and the other IP rights of Zegna and of the authors of the individual works contained in the Website. The authors of the individual works published on the Website shall be entitled to claim, at any time, the authorship of their work and to oppose to any deformation, mutilation or other modification of the works including any damage caused to the works that is prejudicial to their honour or reputation. You undertake to comply with the copyright of the artists who have chosen to publish their works on the Website. You are also not authorized to use, under no circumstances, in any manner and form, the contents of the Website and the individual works protected by copyright and by any other IP right. You may not alter or modify the contents and the copyrighted works without Zegna’s consent and, where necessary, without the consent of the relevant authors.
2. Trademarks and domains
The exclusive owner of all trademarks and distinctive signs present on the Website, also for the purposes of distinguishing the products, is the Zegna Group, who has also the exclusive right to use them. Any unauthorized use or use that is not compliant with the law is strictly forbidden and can have legal consequences. Under no circumstances will you be entitled to use said trademarks and the other distinctive signs present on the Website to obtain, also indirectly, an improper benefit from the distinctive character or from the popularity of the Zegna Group’s trademarks in a way that is prejudicial to the same or to their owners.
The zegna.com domain, as well as any declination of the same and any sub-domain, are in the ownership of the Zegna Group. It is not permitted, not even indirectly, to use them without the express written consent of their owners.
3. Inbound and outbound links from the Website to third party sites
The Website may contain hypertext links (the "links") to other sites that are unrelated to the Website. Such website are not controlled or monitored by the Website Operator who therefore gives no warranty as to their contents and to the manner in which they process personal data. You must therefore carefully read the conditions of use of the third party sites you visit and their privacy policies, as these Conditions of Use and the Privacy Policy refer exclusively to the Website.
Conversely, it will be possible to activate on third party sites links redirecting to the Website, only if the Website Operator has given his prior consent. The application for obtaining such consent may be sent to the Website Operator at the abovementioned postal or email address [if you wish, insert also the contact name and the relevant email address]. Any unauthorized activation of links shall result in the Website Operator be entitled to take any action to have the unlawful links immediately deactivated, and to have the wrongful business practice, the unfair competition or the action ruining the good name and popularity of the Website Operator, its products and companies of its group, acknowledged. Posting hypertext links (such as deep frames and deep links) to the Website or using unauthorised meta-tags is in any case forbidden.
4. Contents
The access, use and browsing of the Website are for your personal use only, and must always be unrelated to your commercial, entrepreneurial and professional activities. Using and browsing the Website are activities performed by you and, as such, no liability can be attributed to the Website Operator for the incorrect use of the Website. The Website Operator shall therefore not be liable if during your downloading activities your device is damaged or if your data are lost, unless any such damage and loss are attributable to the gross negligence and wilful misconduct of the same Website Operator.
The Website Operator accepts no responsibility for damages deriving from the inaccessibility to the services present on the Website, disruption of the service, content cancellation, problems related to the networks, providers or telephone and/or internet connections, unauthorized accesses, data alteration, failure and/or malfunction of your electronic equipment.
It will be your responsibility to protect and correctly use your personal data, including the credentials allowing you to access the restricted services. You will also be responsible for any damaging consequence or prejudice that may derive to the Website Operator or third party from the incorrect use, loss or theft of your data.
The Website Operator has adopted all reasonable measures aimed at preventing the posting on the Website of contents and images that are likely to infringe a person’s human rights and dignity, in all possible forms and expressions. Should you deem however that such contents are offensive to your religious or ethical sensibility, or your dignity, please report it to the Website Operator (by sending the relevant notice to the following mailbox customer.care@zegna.com. The Website Operator however warns you that the access, if any, to the contents deemed infringing or offensive is a deliberate act of yours and you are therefore the only person responsible for that.
The Website Operator has also adopted any useful precautions to ensure that all information present on the Website are correct, complete and updated. The Website Operator accepts however no responsibility for the accuracy and completeness of the contents posted on the Website, unless otherwise envisaged by the law. Should you find any error in the information present on the Website or realize that such information is not duly updated, please report it to the Website Operator sending the relevant notice to the following mailbox customer.care@zegna.com.
5. Applicable law and dispute resolution
These General Conditions of Use are governed by Italian law. Any dispute arising out of these General Conditions of Use between the Website Operator and you, may be resolved through the Alternative Dispute Resolution tool made available on the website of the Chamber of Commerce of Milan (www.risolvionline.com).
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These General Conditions of Use may be updated or modified from time to time by the Website Operator. Any such modification shall become effective when posted on the Website. We therefore suggest that you review this document regularly.
GENERAL CONDITIONS OF SALE
The products marketed on the www.zegna.com website (hereinafter, the “Website”) are sold and invoiced by EZI S.p.A. a company having its registered office in via Trieste 13, 13900 Biella, Italy, registered with the Chamber of Commerce Industry Handicraft and Agriculture of Biella Taxpayer Identification Number, VAT and registration number with the Companies’ Registry n. 01651700039 (“ZEGNA”)
For any information on purchase orders, deliveries and, more in general, purchases, please contact Zegna customer care at the following addresses:
Email at: customer.care@zegna.com
telephone 1800818956 – from 9am to 9pm
1. Acceptance of the general conditions of sale and closing
1.1 ZEGNA offers for sale on the Website the products to end consumers, namely, to persons who buy them for reasons unrelated to the activities, if any, carried by said persons for business, entrepreneurial or professional purposes (“Customer”). ZEGNA reserves therefore the right not to process orders placed by persons other than the "consumer"
1.2 The agreement executed between ZEGNA (hereinafter also the “Seller”) and Customer shall be deemed consummated upon acceptance of the order, including partial acceptance, by ZEGNA. If the order is not accepted by ZEGNA, ZEGNA shall immediately inform Customer thereof.
1.3 By placing an order in accordance with the envisaged modalities, and with the order form made available on the Website (hereinafter, the "Order"), Customer shall read all of the indications given during the purchase procedure, and shall accept, in full, these general conditions (hereinafter, the "Conditions").
1.4 These Conditions may be printed or stored on permanent storage devices, in accordance with the applicable legislation currently in force.
2. How to buy the products
2.1 The products offered for sale by ZEGNA are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet.
It remains in any case understood that, since the images included in the product information sheet are provided for information purposes only and may not be representative of all of the specifications of the product, colours and sizes may differ on account of the differences in screens and systems used by customers for accessing the Website).
2.2 Customer can place an order by duly filling-in the order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully reviewed these Conditions, the product specifications, the relevant price (inclusive of all applicable taxes and charges), shipping costs (including the ancillary costs that may be incurred in case a shipping and delivery method quicker and/or different from the standard one is chosen). Customer shall also ask ZEGNA if it wishes to receive the invoice for the purchased product.
2.3 ZEGNA shall confirm that the Order has been properly received by sending an email message to the address notified by Customer. The email shall contain a short description of the conditions of purchase, as provided for by the applicable legislation, as well as the information entered by Customer into the Order form, to enable him/her double check such information and, if necessary, immediately report incorrect data, if any.
3. Price and Terms of payment
3.1 The prices indicated on the Website are inclusive of taxes and VAT. Customer shall be informed in advance of shipping costs or fees, if any, through the Website.
3.2 The payments can be made only through credit card and paypal and the transaction will be processed through a secure server selected by ZEGNA.
3.3 Under no circumstances and at no stage of the payment process, the details of the credit card of Customer will be disclosed to ZEGNA because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction. Since none of such data will be stored in ZEGNA’s files nor known by ZEGNA, ZEGNA will not be liable for fraudulent and unlawful uses, if any, made by third parties of the Customer’s credit card during the payment procedure.
4. Delivery of the products and relevant expenses
4.1 ZEGNA, its suppliers and its logistics service providers shall deliver the products purchased by Customer at the address indicated by the latter in the Order, at the cost specifically indicated in the Website before the Order is dispatched.
4.2 The delivery times indicated by ZEGNA are purely indicative. Any delay on such times, or partial deliveries of the product, shall not entitle Customer to reject the product and claim compensations or indemnities.
4.3 To receive the delivery of the products, the Customer shall sign the relevant receipt provided to him, having checked that:
4.3.1 the number of items delivered corresponds to the number indicated in the bill of parcels.
4.3.2 the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).
4.4 Any damage detected in the packaging and/or the product, and any discrepancy found in the number of items or in the indications contained in the bill of parcels, shall be immediately reported in the bill of parcel to be returned to the courier.
4.5 Any problem concerning the integrity of the products received, their number and completeness must be reported within 7 days from the relevant delivery, in accordance with the modalities set forth in this document.
5. Right of withdrawal/Cancellation
5.1 Customer is entitled to withdraw from the purchase agreement for any reason, without penalty and without the need to give any explanation, within 20 (twenty) days from the date of delivery of the products.
5.2 Customer may exercise the right of withdrawal set forth in art. 5.1 above, by filling in the blanks the specific form made available in the packaging of the product to be given back (the "Withdrawal Form"). The Customer may also exercise its right of withdrawal by any means through which it is able to convey unequivocally that it wishes to withdraw from this purchase agreement.
5.3 In the event of withdrawal, Customer shall dispatch the goods back to ZEGNA within 20 (twenty) days from the date on which the above notice was submitted, following, at his/her discretion, one of the following modalities
5.3.1 Send the product/s to be given back to the address expressly referred to in the Withdrawal Form by means of the courier indicated by ZEGNA in the Withdrawal Form (such means of redelivery is on the ZEGNA’s exclusive cost);
5.3.2 Send the product/s to be given back to the address expressly referred to in the Withdrawal Form by means of the courier chosen by the Customer (in such event, the costs for the redelivery will be on the Customer’s exclusive account);
5.4 The product must be given back along with the original packaging (including the packaging materials and the documents, if any, accessories, labels, tags, seals, etc.) and it is to be carefully stored and used only for the time strictly necessary to verify its nature, specifications and size, and must show no signs of wear or dirt, as indicated below:
- The right of withdrawal may be exercised only with respect to the entire purchased product, partial withdrawals (accessories, complements, etc.) are not permitted;
- The transit of the product/s, until the Customer receives confirmation that the product has been properly returned and delivered to the ZEGNA retail store, shall be at the Customer’s exclusive responsibility for the cases indicated under points 5.3.2 and 5.3.3.. Therefore, if the product has been damaged during transit, ZEGNA shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the product will be made available to Customer and the withdrawal notice will be cancelled;
- ZEGNA accepts no responsibility for products damaged, stolen or lost while in transit, or, in any case, in relation to their shipping, whenever the shipping back to ZEGNA is processed according to one of the modalities indicated under points 5.3.2 and 5.3.3..
5.5 ZEGNA shall refund to Customer the whole amount already paid by the latter, including standard shipping costs that the same may have incurred in relation to the returned products (exclusive of any additional cost incurred as a result of a different and/or quicker typology of shipping and delivery) within 14 (fourteen) days from the date of the withdrawal. Unless otherwise agreed by the parties, the amount initially charged to Customer will be written-off using the same means of payment used by Customer in the initial transaction. In any case, no amount shall be charged to Customer in relation to the refund. ZEGNA may withhold the refund until the returned product is properly received by ZEGNA or until Customer demonstrates that the product has been correctly returned, whichever is earlier.
5.6 Once the products are received, ZEGNA will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned above. By the same mail, ZEGNA shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the products sent back to him/her in the same conditions in which they were returned to ZEGNA.
5.7 In the event that the right of withdrawal is forfeited, ZEGNA shall send back to Customer the purchased product, charging the latter with the relevant shipping costs and, if already refunded, the price of the product.
6. Warranties
6.1 All products sold by ZEGNA are covered by the statutory guarantee for lack of conformity as provided by the applicable law.
7. Claims and queries
7.1 Any claim or query can be sent to ZEGNA at the following Customer Care addresses customer.care@zegna.com (click here).
8. Privacy
8.1 Any personal data collected when an Order is placed, shall be processed by ZEGNA for the sole purpose of satisfying Customer’s express requests, in compliance with the legislation applicable to privacy and with the Privacy Policy available on the Website. Other processing, if any, of such data shall be carried out only with Customer’s express consent.
9. Applicable Law
9.1 The sale agreement under these Conditions and its performance are governed by Irish Law, without giving effect to the conflicts of law provisions thereof or the United Nations Convention on Contracts for the International Sale of Goods. Any dispute that may arise out of or in relation to the agreement shall be submitted to the competent court of the place where Customer resides.
9.2 Any dispute that may arise out of these Conditions, may also be settled through the Alternative Dispute Resolution scheme of the Chamber of Commerce of Milan (www.risolvionline.com).
9.3 Please note that also the European Commission manages an Online Dispute Resolution website http://ec.europa.eu/odr/ dedicated to helping consumers and traders resolve their disputes out-of-court, including cross-border disputes.
Privacy Policy
The Ermenegildo Zegna Group is aware that the personal data of its customers are important and it therefore intends to inform and provide them with as much control as possible on how their personal data, collected through this website (the “Website”), are handled.
1) The Data Controller of the data collected and processed through the Website
The Data Controller of the data collected on the Website is
- Ermenegildo Zegna HOLDITALIA S.p.A., Via Roma 99/100, 13835 TRIVERO (BI), ITALY (hereinafter referred to as, "Zegna").
Zegna has designated some data processors, including a Data Processor Manager.
For any further information on the Data Controller and to see the complete list of the designated data processors, please contact Zegna at the following email address: privacy@zegna.com by clicking here.
2) What data will be collected through the Website, and purposes of their processing
The data collected and processed through the Website are of a different type. Such data are processed for various purposes and with different methods. They include:
(a) the data concerning your browsing of the Website, are processed to ensure that the Website works properly, and for marketing purposes. Please see in this respect our specific Cookie Policy ;
(b) any data that you have voluntarily provided (including, without limitation, email address, personal details, password) in filling-in the registration form of your Zegna personal account, or the data that were lawfully acquired in any other manner, are processed for acknowledging receipt of your requests and delivering the service, providing you with all necessary assistance and information in relation to the products and Zegna’s world, or data that you have directly provided us for submitting you curriculum vitae to Zegna;
(c) by giving your express consent, you will allow Zegna to process your data for marketing purposes, namely, for sending you, through newsletters, emails, sms and mms, information and updates on products, sales, promotional campaigns, events and other initiatives promoted by Zegna, also in collaboration with its business partners, and carrying out specific market researches.
(d) by giving your express consent, you will allow Zegna to process your data for analysing your spending habits and preferences, and enabling it to adapt its products and initiatives to your tastes and meet best your requirements.
3) How your personal data will be processed
The data collected through the Website will be mainly processed by electronic means, adopting all security measures as necessary to reduce to a minimum any risk of destruction or loss of the data, including accidental loss, unauthorized access, unlawful processing, or processing that are not compliant with the purposes for which the data were collected as specified in this Privacy Policy.
However, since the data will be transmitted via electronic networks, the above measures cannot limit or completely exclude the risk of unauthorized access or dissemination of the data. To this end, we recommend you check regularly that your PC is endowed with software capable of providing adequate protection (like updated antivirus systems) for the online transmission, inbound and outbound, of the data, and that your Internet Service Provider has adopted adequate security measures for a secure transmission online of your data (like, for instance, firewall and anti-spamming).
4) Obligatory or voluntary nature of providing the requested data
With the exception of the data related to your surfing activity - the provision and collection of which are governed by our Cookie Policy- the provision on any other data collected through the Website for answering your requests, providing information, as well as for marketing purposes and for analysing your spending habits and preferences is free, voluntary and optional. Any failure by you to provide the data shall not limit your use of the Website, such failure may however make it impossible for Zegna to respond to your queries and requests for information, or send materials, updates, newsletters, invitations to the events organized by the Zegna Group and/or its business partners.
5) Scope of dissemination of the data
Zegna communicates your data only as permitted by the law and as indicated below.
Apart from Zegna’s employees and consultants and other companies of the Zegna Group, your data will be processed and disclosed to companies which, acting in their capacity as data processors or persons in charge of the processing, provide to Zegna specific technical and organizational services in relation to the Website and to the management of marketing and communication activities.
Your data may also be disclosed to police officers and judicial authorities, in compliance with the law and upon their request, or in case there are good reasons to believe that such disclosure is reasonably necessary to (1) investigate, prevent or take initiatives in relation to suspected unlawful activities, or assist national supervisory authorities; (2) prepare a defence against third party claims or charges, protect the security of its own website and of the company; (3) exercise or protect the rights, property or security of Zegna, the Zegna Group companies, its affiliates, customers, employees and third parties.
Your data will not be disseminated, and will be transferred abroad only and if adequate levels of protection and sufficient safeguards, as provided for by the law, are guaranteed.
Data subject’s rights
The data subject shall be entitled to obtain at any time confirmation from Zegna as to whether or not personal data concerning him exist, regardless of their being already recorded, and communication of such data in intelligible form. The data subject shall also be entitled to be informed of the source of the personal data; of the purposes and methods of the processing; of the logic applied to the processing, if the latter is carried out with the help of electronic means; of the identification data concerning the data controller and the data processors; of the entities or categories of entities to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as data processors or persons in charge of the processing.
The data subject shall also have the right to obtain the updating, rectification or, where interested therein, integration of the data, erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed; certification to the effect that the above operations have been notified, as also related to their contents, to the entities to whom or which the data were communicated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
The data subject shall have in any case the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys. The right to object may be exercised also in relation to how the marketing messages are being sent.
The above rights may be exercised by sending the relevant request to Zegna by clicking here.
PRIVACY POLICY FOR ONLINE SALES
The Ermenegildo Zegna Group is aware that the personal data of its customers are important and it therefore intends to inform and provide them with as much control as possible on how their personal data collected and processed during the purchases made on this website are handled (the “Website”).
1) Joint Data Controllers and Data Processors
With reference to the data connected to the online sales carried out through the Website and to any activity related to such sales
- Ermenegildo Zegna HOLDITALIA S.p.A., Via Roma 99/100, 13835 TRIVERO (BI), ITALY (hereinafter referred to as, "Zegna").
- EZI S.p.A., via Trieste 13, 13900 Biella, ITALY (hereinafter referred to as, "EZI")
together, hereinafter referred to as, the “Joint Data Controllers”, have designated the Privacy Manager as data processor, the “Data Processor”.
The Joint Data Controller have also engaged, for reasons of an exclusively organizational and functional nature, a number of companies that will act as external data processors for purposes that are strictly related and connected to the sales of the products as well as to any activity that is incidental or conducive to such sales (like, without limitation, delivery). The external data processors were selected by taking into account their proven expertise, competence, reliability, and ability to give adequate guarantees on the fact that they will act in strict compliance with the legislation currently in force and applicable to personal data, including data security. The Data Processors shall process the data of the Website’s users in accordance with the instructions received from the Joint Data Controllers. On a regular basis, the Joint Data Controllers will verify that the Data Processors have punctually performed the assigned tasks, and are still in a position to guarantee their full compliance with any data protection law. A complete list of the data processors can be obtained by contacting the Joint Data Controllers at the following email address: privacy@zegna.com (click here)
2) Data collected by the Joint Data Controllers and purposes of the processing
Joint Data Controllers will collect personal data directly from the users during their registration or when they place their orders for the products, complete their e-transactions, exchange correspondence in relation to activities that are incidental and conducive to the sales, as well as when receive pre-sale and post-sale support. Further specific purposes will be illustrated in greater details in specific privacy policies posted from time to time on the Website.
3) How data will be processed
The data collected through the Website during any activity that is incidental and conducive to the sales of the product and to any other related activity, will be mainly processed by electronic means, adopting all necessary security measures as to reduce to a minimum any risk of destruction or loss of the data, including accidental loss, unauthorized access, unlawful processing, or processing that are not compliant with the purposes for which the data were collected as specified in this Privacy Policy.
However, since the data will be transmitted via electronic networks, the above measures cannot limit or completely exclude the risk of unauthorized access or dissemination of the data. To this end, we recommend you check regularly that your PC is endowed with software capable of providing adequate protection (like updated antivirus systems) for the online transmission, inbound and outbound, of the data, and that your Internet Service Provider has adopted adequate security measures for a secure transmission online of your data (like, for instance, firewall and anti-spamming).
4) Obligatory or voluntary nature of providing the requested data
The provision of the data, especially personal details, email address, postal address, telephone number, and also bank details in case of credit card payments, is compulsory for executing, through the Website, the product purchase agreement.
Some of said data, however, may be necessary for providing to the user other services made available on the Website in connection with the sales, or for discharging the obligations deriving from the law or regulatory provisions.
Any failure to provide some of the data required for such purposes might result in us being unable to perform the agreement for the products purchased through the Website, or to provide the user with other services related to their purchase - such as, for instance, support services (Customer Care), use of the Wish List - or, also, to correctly perform the obligations provided for by the law and regulatory provisions. Any failure by the data subject to provide us with the data may therefore constitute, as the case may be, a lawful and justified reason for not performing the agreement of the products purchased on the Website and not providing the related services.
The provisions of data other than the data the provision of which is mandatory, for the purposes of complying with legal or contractual obligations or for providing, upon request, specific services, is instead voluntary and it does neither affect the purchase of the products nor any of the connected/related services.
The mandatory or voluntary nature of the data to be provided will be, if necessary, and as the case may be, indicated by means of a special character (*) placed next to the relevant information or to the data the provision of which is necessary for the purpose of providing the services and for purchasing the products on the Website. Any failure to furnish the data the provision of which is voluntary, does not entail obligations or disadvantages of whatever type.
5) Scope of dissemination of the data
Personal data may be made available to any third party companies that perform specific services on behalf of the Joint Controllers, in the capacity of Data Supervisors (such as, for example, logistics services, fraud prevention services and IT services), to companies within the same group and disclosed to other recipients of the data gathered by the Joint Controllers, the names of which will be specified from time to time, which process the data autonomously for the sole purpose of the implementation of the Site-based product purchasing agreement (such as, for example, lending establishments, for the implementation of remote electronic payment services via credit/debit card), and only when such purpose is not incompatible with the purposes for which the data was collected and subsequently processed and, therefore, in compliance with the law.
The data will only be disclosed, assigned or otherwise transferred to other third parties once prior notification has been given to the users and with their consent, when required by law. The data will not be circulated in any manner and will only be transferred abroad, including to non-EU countries (including countries such as Israel, the United States and Nepal, for the performance of specific fraud prevention activities) when guarantees are provided that the level of protection and safeguarding is adequate according to legal standards.
6) Data subjects’rights.
The data subject shall be entitled to obtain at any time confirmation from the Joint Data Controllers as to whether or not personal data concerning him exist, regardless of their being already recorded, and communication of such data in intelligible form. The data subject shall also be entitled to be informed of the source of the personal data; of the purposes and methods of the processing; of the logic applied to the processing, if the latter is carried out with the help of electronic means; of the identification data concerning the Joint Data Controllers and the data processors; of the entities or categories of entities to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as data processors or persons in charge of the processing. Some of this information are provided in this Privacy Policy for Online Sales; if you require additional information, please contact the Joint Data Controllers by clicking here.
The data subject shall also have the right to obtain at any time from the Joint Data Controllers:
a. the updating, rectification or, where interested therein, integration of the data;
b) erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
The data subject shall have in any case the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection.
The above rights may be exercised at any time provided that such exercise is compliant with the law, by sending the relevant request to the Joint Data Controllers at the following address by clicking here.
This is the extended policy for the cookies installed on the www.zegna.ie website (hereinafter also referred to as, the “Website”).
WHAT IS A COOKIE?
A cookie is a small amount of data which, as an anonymous unique identifier, is sent to your browser from a web server and then stored on the hard drive of your PC, smartphone and/or tablet. Cookies may be used to enable you to correctly use a website (the so-called technical cookies), and to verify your preferences tracked during your browsing experience, in order to deliver personalized advertisements (the so-called profiling cookies).
Cookies may be permanently stored on your PC and remain there for a variable period of time (the so-called persistent cookies) or disappear when you close your browser or have a limited duration (the so-called session cookies).
WHICH COOKIES WE USE AND FOR WHICH PURPOSES
A list of the cookies used by the Website is provided below.
Browsing cookies
These cookies enable the Website to function correctly and allow you to view it in your language and for your market from the very first time you access it. They will recognise the country from which you are accessing the Website so that on any subsequent of your visits you are automatically directed to the relevant country website. They also allow you to create an account, log in and manage your orders. If you are a registered user, thanks to these cookies you will be recognised as such when you access the services offered to our registered users. These cookies will recognise you if you make a purchase from the Website through an affiliate or partner site so that we can fulfil any obligations we may have towards those partner sites. These cookies are necessary for the website to function.
Functional cookies
These cookies enable the Website to recognise you, at your express request (by clicking, for instance, on the “remember me” button), every time you access the Website, so that you don’t have to type in your login details each time. If you have added items to your Shopping Bag and closed your session without removing such items, these cookies enable you to continue your shopping the next time you visit the Website (within a reasonable period of time). These cookies are not essential for the website to function, but they improve the quality of your browsing experience.
Analytical cookies
These cookies are used by companies like Google Analytics to carry out statistical analysis of how users use the Website through their computers or via our mobile applications, how many pages a user has visited or the number of mouse clicks made on a page while using the Website. The results of these analysis are processed in an anonymous way and for statistics purposes only provided that the service provider uses the cookies in connection with the browser installed on your computer or other device used to browse the Website.
Third party cookies for marketing/retargeting purposes
Such cookies are used by trusted third parties that make it possible to display banner ads on other affiliate sites, showing the products that you have recently viewed. While you browse the Website, these cookies are also used to display other products that may interest you or products similar to the ones that you have just watched, on the basis of your browsing schedule. The use of these cookies does not normally imply a direct processing of your data, but may make it possible to connect to your PC or other devices and track the stored data: these cookies are connected to the browser installed on your PC or other devices that you use while browsing the Website.
You may disable each profiling cookie by accessing the website www.youronlinechoices.com .
HOW TO CHANGE YOUR COOKIE SETTINGS DIRECTLY IN YOUR BROWSER
You may also disable all of the cookies stored on your hard disk by accessing the dedicated section in your browser, and following the instructions given for the specific browser you use:
- Internet Explorer (http://windows.microsoft.com/en-gb/windows7/block-enable-or-allow-cookies)
- Chrome (https://support.google.com/chrome/answer/95647?hl=en)
- Firefox (https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences)
- Opera (http://www.opera.com/help/tutorials/security/privacy/)
- Safari (http://support.apple.com/kb/ph5042)
DATA CONTROLLER
The data controller of your data is Ermenegildo Zegna HOLDITALIA S.p.A., Via Roma 99/100, 13835 TRIVERO (BI), ITALY. The appointed data processor is the Privacy Manager. To request and obtain an updated list of the data processors, please contact the data controller by clicking here.
SCOPE OF DISCLOSURE, TRANSFER AND DISSEMINATION OF YOUR DATA
The data acquired through cookies shall be processed by
- the employees and collaborators of the data controller and of the companies belonging to the same group of the latter, who will act as data processors and persons in charge of the processing,
- the providers of technical and organizational services who will act as data processors,
The data acquired through cookies may be transferred abroad, including to countries outside the European Union, guaranteeing in any case adequate protections and safeguards.
Your data will not be disseminated.
DATA SUBJECTS’ RIGHTS
You may ask and obtain, at any time, the erasure, anonymization, update, rectification, integration of your data. You may also oppose, at any time, to the processing of your personal data for commercial and marketing purposes, as well as oppose, on legitimate grounds, to their processing for other purposes.
To exercise your rights, and to also use the above mentioned features, send a written notice to the Data Controller at the postal address indicated above or by clicking here.
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